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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Bridget Covington

Bridget Covington

September 17, 2024

1  out of  5
rating by Bridget Covington
"I was happy at 1st but here lately my bill keeps going up a few more dollars Jeremy says he'll look at and give me a call back after he emails home office, he's never called me back and I don't understand how my insurance was just renewed in May but the price goes up 3months later.. I've called and left a message 2 times and still haven't heard from him. Seems like a problem/issue to get a direct answer.. Or your a problem when you need them Update still no call from them 3 days later. I called farm bureau Union County and got the same coverage $40 cheaper/month. I'll be swapping to them when my next payment is due."
We responded:
"Bridget, thank you for sharing your feedback. I'm sorry to hear about the billing issues you've experienced and the frustration this has caused. Your concerns are important to us, and we want to ensure that everything is properly addressed. Please don't hesitate to reach out to our office directly so we can assist in resolving this matter for you as quickly as possible. - Pam Brown - State Farm Insurance Agent, New Albany, MS"
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Kelly Swords

May 13, 2024

5  out of  5
rating by Kelly Swords
"Ms. Melissa goes out of her way to help you! Beat All-State price by double!"
We responded:
"Kelly, thank you for sharing your experience! I'm happy Melissa provided exceptional assistance and helped you find a quote that beat another company's price by double. Our team is dedicated to offering competitive rates and outstanding service, and we appreciate the opportunity to serve you. Thank you for choosing our office! - Pam Brown - State Farm Insurance Agent, New Albany, MS"
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Burt Kemp

March 30, 2024

5  out of  5
rating by Burt Kemp
"Always very helpful"
We responded:
"Thank you, Burt, for your positive feedback! We are delighted to hear that you found our team always very helpful. We appreciate your kind words and look forward to assisting you with any insurance needs in the future. - Pam Brown - State Farm Insurance Agent, New Albany, MS"
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Rejenna Cheney

December 24, 2023

2  out of  5
rating by Rejenna Cheney
"Call on Monday to get my insurance card up dated. Here it is Saturday have not received it"
We responded:
"Hi, Rejenna. We’re so glad you took the time to provide us with feedback. We try our best to provide exceptional customer service and if we fall short, we’d love the opportunity to remedy this situation. Please reach out to our office at any time."
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Anita Gibson

October 4, 2023

5  out of  5
rating by Anita Gibson
"Very nice and helpful, so very knowledgeable about insurance they offer. Thanks for your help Tanya 💯👍"
We responded:
"Anita, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Tanya cares a lot about our customers."
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ANTHONY REDDICK

September 19, 2023

5  out of  5
rating by ANTHONY REDDICK
"When you visit with an insurance company, you are most likely at the whims of someone trying to make a dollar. I have been many places and worked with many agencies. This is another beautiful journey. The concern and devotion are astronomical. A beautiful staff of people."
We responded:
"Thank you so much for your kind words, Anthony! It's incredibly rewarding to hear that you've had such a positive experience with our agency. Providing exceptional service and ensuring our customers feel valued is our top priority. If you ever have any questions or require assistance, please don't hesitate to reach out."
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Paige Zahller

July 6, 2023

5  out of  5
rating by Paige Zahller
"When my parents experienced some water damage in their kitchen, Pam Brown and the entire agency had workers there within the week. The relationships they have built in the community are bar none in comparison to other agencies. They have made me a State Farm customer for life. Thank you!"
We responded:
"Paige, we love seeing reviews like this! Thank you for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
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Haley Mayhan

July 5, 2023

5  out of  5
rating by Haley Mayhan
"Pam and her team will treat you like family! They have helped my family through many challenging times with compassion and care. If you need insurance Pam is your girl!"
We responded:
"Thank you, Haley, it has been a pleasure working with you. Please feel free to reach out anytime if you ever need anything! Thank you for being a part of our New Albany State Farm family!"
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Denise Jackson

March 2, 2023

5  out of  5
rating by Denise Jackson
"Outstanding insurance company. Melissa Braxton always go out of her way to help me whenever possible."
We responded:
"Thank you for the five-stars, Brenda! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Andrew Paige

February 23, 2023

5  out of  5
rating by Andrew Paige
"Melissa B. is Wonderful Spirited Person, Very Knowledgeable & Very Easy To Talk To. She'll Make Sure You're Getting Exactly What You're Paying For. I've Been With Them Since 2011 & Isn't Planning on Going Anywhere!!! Satisfied Customer & I Highly Recommend Her at This Agency!!!"
We responded:
"Andrew, we’re so glad to hear how Melissa was able to help you with your insurance needs! She is an essential part of our team, and we appreciate you letting us know how well she was able to assist you. Thank you for choosing us as your insurance provider!"
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Kyle Frandsen

February 13, 2023

5  out of  5
rating by Kyle Frandsen
"Jeremy does a phenomenal job. He goes above and beyond helping people. You couldn’t ask for a better person."
We responded:
"Thank you for the wonderful review, Kyle! Jeremy is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
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CreativqSyd - Roblox (!)

February 13, 2023

5  out of  5
rating by CreativqSyd - Roblox (!)
"Jeremy M. takes the best care of his customers!!!"
We responded:
"Thank you for the review! We are lucky to have hard-working team members, like Jeremy, who make sure our customers can make the right choice for their coverage."
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Grayson Hitt

February 13, 2023

5  out of  5
rating by Grayson Hitt
"Jeremy McMillen can help you get the best rate with great coverage"
We responded:
"Thank you, Grayson, for the five-star rating! We’re honored to have you as a customer at our State Farm in New Albany, MS."
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fernando patino

February 13, 2023

5  out of  5
rating by fernando patino
"Melissa Braxton always goes above and beyond to help us get the best rates, and is always happy to answer any questions we may have. At any time. She definitely makes us feel like family."
We responded:
"Thank you for the review, Fernando! We are happy to hear that Melissa is always available to help with your insurance needs. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
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Jakira Robeson

February 13, 2023

5  out of  5
rating by Jakira Robeson
"Wonderful Customer Service been insured with them for years!! The best around town ❤️❤️ I am a happy customer 💓 Melissa is my go to she is very knowledgeable and always available ."
We responded:
"Jakira, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Melissa does just that for your policies! We appreciate you putting your trust in our office to help protect what matters most."
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Charley Settlemires

February 13, 2023

5  out of  5
rating by Charley Settlemires
"Best insurance place around. Mike Drewery is my go to person for everything I need. He's the best."
We responded:
"Charley, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
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Ed Ziegler

February 13, 2023

5  out of  5
rating by Ed Ziegler
"We have had the privilege of being customers of Jeremy McMillen since 2019. He is always thorough in his help whenever we need him."
We responded:
"Ed, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Jeremy cares a lot about our customers."
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Addison Ziegler

February 13, 2023

5  out of  5
rating by Addison Ziegler
"My experience with State Farm has been great! Jeremy McMillen has been the most helpful agent I’ve ever worked with."
We responded:
"Thank you for the wonderful review, Addison! Jeremy is a fantastic asset to our team and we’re happy to hear he was able to help you with your insurance needs."
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amber adams

February 12, 2023

5  out of  5
rating by amber adams
"Mr. Jeremy Mcmillan has been a huge help to us!"
We responded:
"Thanks for the kind words, Amber! We’re happy to hear Jeremy was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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Dina Wilburn

February 12, 2023

5  out of  5
rating by Dina Wilburn
"I've used Melissa for the last 4 years. She is honestly best agent I've ever worked with. I recommend Pam Brown State Farm. In my opinion Melissa is definitely the best."
We responded:
"Dina, we’re so glad to hear how Melissa was able to help you with your insurance needs! She is an essential part of our team, and we appreciate you letting us know how well she was able to assist you. Thank you for choosing us as your insurance provider!"
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Jackie Gordon

February 12, 2023

5  out of  5
rating by Jackie Gordon
"Melissa at Pam Brown State Farm is the absolute best agent I’ve had the pleasure working with. She goes above and beyond for all her clients."
We responded:
"Thank you, Jackie, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Melissa, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Profile photo of Kamesha Davenport

Kamesha Davenport

February 12, 2023

5  out of  5
rating by Kamesha Davenport
"Best in the North...Melissa is the Best‼️"
We responded:
"Kamesha, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Melissa cares a lot about our customers."
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Bernice McDavis

February 12, 2023

5  out of  5
rating by Bernice McDavis
"I have been a State Farm customer for over 40 years. Pam and her team always work hard to provide great experience for there customers. And Melissa is my go to person."
We responded:
"Hi Bernice! Thank you for the five-star rating for Melissa! She is a wonderful part of our team and we are happy to hear that she provided a great insurance experience for you. Thank you for choosing us to protect what matters most!"
Profile photo of Quentin Mc

Quentin Mc

February 12, 2023

5  out of  5
rating by Quentin Mc
"I’ve been a customer of State Farm for 12+ years. For the majority of those years, I’ve had the pleasure to work with Melissa B. She has always been courteous, friendly, knowledgeable & most of all has always had my best interest in mind. Thank you kindly!!"
We responded:
"Quentin, thank you for taking the time out of your day to leave us a review! We love hearing about how Melissa provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
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Janiaya Robeson

February 11, 2023

5  out of  5
rating by Janiaya Robeson
"In interacting with various insurance agents in the past. I have always felt their chief interest was to get me to spend more regardless of my needs or other obligations. However, Melissa Braxton offers information and advice that take into account ALL of my family's needs. This is so refreshing and so appreciated. Melissa make sure to share information about all policies she helps you make the best decision about what policies can fit you and your family. What I love almost about Melissa she do not try to just make sales she takes her time and make sure your spending your time and money on the correct and affordable policies that fit you and your household. Me and my family will always be customers of Melissa. Thank you so much for servicing my family and your community."
We responded:
"Thank you for the insightful review! It makes our day hearing about how we were able to help wonderful customers like you with your insurance needs. We appreciate you letting us know about your positive experience working with our agency, and hope to keep serving your insurance needs for years to come!"