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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Brent Sciple (Jbrently)

Brent Sciple (Jbrently)

March 7, 2025

5  out of  5
rating by Brent Sciple (Jbrently)
"Emily was very helpful, nice , and knowledgeable. She even told me about the drive safe and save program and how to sign up for it."
We responded:
"Thank you, Brent, for sharing your experience! I'm happy to hear that Emily was able to assist you with her helpful and knowledgeable approach. If you have any more questions or need further assistance, feel free to reach out to our office anytime. We're here to help!"
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Tabatha coker

February 25, 2025

5  out of  5
rating by Tabatha coker
"Staff is always helpful and friendly. Thank you Stephanie!!"
We responded:
"Thank you, Tabatha, for your wonderful feedback! I'm delighted to hear that our staff, especially Stephanie, has been helpful and friendly. If you have any questions, feel free to reach out to our office."
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Brenda Comans

February 22, 2025

5  out of  5
rating by Brenda Comans
"Stephanie has helped us so much. She even saved me money by helping us to bundle home and auto. She is always quick to answer any questions we have."
We responded:
"Thank you, Brenda! I'm happy to know that Stephanie has been such a great help to you. It's wonderful that she could assist with bundling your insurance, saving you money in the process. We're always here to answer any questions you may have, so don't hesitate to reach out!"
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Gary Comans

February 21, 2025

5  out of  5
rating by Gary Comans
"Stephanie is very friendly and helpful.She answers all my questions quickly."
We responded:
"Thank you, Gary, for sharing your experience! I'm happy to hear that Stephanie was friendly and helpful in addressing your questions promptly. We appreciate your feedback and are here for any future needs or inquiries you may have."
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Leslie Russell

February 20, 2025

5  out of  5
rating by Leslie Russell
"Top notch service, excellent customer service! Tanya Coombs is the best!! ⭐️⭐️⭐️⭐️⭐️ She will go above and beyond for you!!"
We responded:
"Leslie, we love seeing reviews like this! Thank you for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
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Emma Russell

February 20, 2025

5  out of  5
rating by Emma Russell
"Tanya Coombs is very nice, funny, and a great worker! She is really helpful to her team she has a very good work ethic! 💗"
We responded:
"Thank you, Emma, for sharing your thoughts! I'm happy to hear that Tanya's humor and dedication have made a positive impact. Her commitment to helping the team is truly appreciated. If you have any questions or need assistance, feel free to reach out anytime."
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Ben Kimbrel

February 20, 2025

4  out of  5
rating by Ben Kimbrel
"Stephanie Taylor is an awesome agent"
We responded:
"Thank you, Ben, for sharing your feedback! I'm glad to hear that Stephanie has made a positive impact as your agent. If there's anything more we can do to enhance your experience, please don't hesitate to reach out. We're here to assist with any questions or needs you may have!"
Profile photo of Stephanie Grubbs

Stephanie Grubbs

February 20, 2025

5  out of  5
rating by Stephanie Grubbs
"Stephanie is the greatest agent and is always so helpful and works hard for her customers"
We responded:
"Thank you, Stephanie, for your wonderful feedback! I'm happy to know that my efforts are making a positive impact. If you ever need assistance or have questions, don't hesitate to reach out."
Profile photo of Stephanie Rogers

Stephanie Rogers

February 20, 2025

5  out of  5
rating by Stephanie Rogers
"Mrs. Stephanie Taylor is the greatest agent. Always very helpful!"
We responded:
"Thank you, Stephanie! I'm happy to know that you find our service helpful. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
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Bridget Covington

September 17, 2024

1  out of  5
rating by Bridget Covington
"I was happy at 1st but here lately my bill keeps going up a few more dollars Jeremy says he'll look at and give me a call back after he emails home office, he's never called me back and I don't understand how my insurance was just renewed in May but the price goes up 3months later.. I've called and left a message 2 times and still haven't heard from him. Seems like a problem/issue to get a direct answer.. Or your a problem when you need them Update still no call from them 3 days later. I called farm bureau Union County and got the same coverage $40 cheaper/month. I'll be swapping to them when my next payment is due."
We responded:
"Bridget, thank you for sharing your feedback. I'm sorry to hear about the billing issues you've experienced and the frustration this has caused. Your concerns are important to us, and we want to ensure that everything is properly addressed. Please don't hesitate to reach out to our office directly so we can assist in resolving this matter for you as quickly as possible. - Pam Brown - State Farm Insurance Agent, New Albany, MS"
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Kelly Swords

May 13, 2024

5  out of  5
rating by Kelly Swords
"Ms. Melissa goes out of her way to help you! Beat All-State price by double!"
We responded:
"Kelly, thank you for sharing your experience! I'm happy Melissa provided exceptional assistance and helped you find a quote that beat another company's price by double. Our team is dedicated to offering competitive rates and outstanding service, and we appreciate the opportunity to serve you. Thank you for choosing our office! - Pam Brown - State Farm Insurance Agent, New Albany, MS"
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Burt Kemp

March 30, 2024

5  out of  5
rating by Burt Kemp
"Always very helpful"
We responded:
"Thank you, Burt, for your positive feedback! We are delighted to hear that you found our team always very helpful. We appreciate your kind words and look forward to assisting you with any insurance needs in the future. - Pam Brown - State Farm Insurance Agent, New Albany, MS"
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Rejenna Cheney

December 24, 2023

2  out of  5
rating by Rejenna Cheney
"Call on Monday to get my insurance card up dated. Here it is Saturday have not received it"
We responded:
"Hi, Rejenna. We’re so glad you took the time to provide us with feedback. We try our best to provide exceptional customer service and if we fall short, we’d love the opportunity to remedy this situation. Please reach out to our office at any time."
Profile photo of Anita Gibson

Anita Gibson

October 4, 2023

5  out of  5
rating by Anita Gibson
"Very nice and helpful, so very knowledgeable about insurance they offer. Thanks for your help Tanya 💯👍"
We responded:
"Anita, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Tanya cares a lot about our customers."
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Minister Reddick

September 19, 2023

5  out of  5
rating by Minister Reddick
"When you visit with an insurance company, you are most likely at the whims of someone trying to make a dollar. I have been many places and worked with many agencies. This is another beautiful journey. The concern and devotion are astronomical. A beautiful staff of people."
We responded:
"Thank you so much for your kind words, Anthony! It's incredibly rewarding to hear that you've had such a positive experience with our agency. Providing exceptional service and ensuring our customers feel valued is our top priority. If you ever have any questions or require assistance, please don't hesitate to reach out."
Profile photo of Paige Zahller

Paige Zahller

July 6, 2023

5  out of  5
rating by Paige Zahller
"When my parents experienced some water damage in their kitchen, Pam Brown and the entire agency had workers there within the week. The relationships they have built in the community are bar none in comparison to other agencies. They have made me a State Farm customer for life. Thank you!"
We responded:
"Paige, we love seeing reviews like this! Thank you for putting the time aside to let us know how we’re doing. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
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Haley Mayhan

July 5, 2023

5  out of  5
rating by Haley Mayhan
"Pam and her team will treat you like family! They have helped my family through many challenging times with compassion and care. If you need insurance Pam is your girl!"
We responded:
"Thank you, Haley, it has been a pleasure working with you. Please feel free to reach out anytime if you ever need anything! Thank you for being a part of our New Albany State Farm family!"
Profile photo of Denise Jackson

Denise Jackson

March 2, 2023

5  out of  5
rating by Denise Jackson
"Outstanding insurance company. Melissa Braxton always go out of her way to help me whenever possible."
We responded:
"Thank you for the five-stars, Brenda! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Profile photo of Andrew Paige

Andrew Paige

February 23, 2023

5  out of  5
rating by Andrew Paige
"Melissa B. is Wonderful Spirited Person, Very Knowledgeable & Very Easy To Talk To. She'll Make Sure You're Getting Exactly What You're Paying For. I've Been With Them Since 2011 & Isn't Planning on Going Anywhere!!! Satisfied Customer & I Highly Recommend Her at This Agency!!!"
We responded:
"Andrew, we’re so glad to hear how Melissa was able to help you with your insurance needs! She is an essential part of our team, and we appreciate you letting us know how well she was able to assist you. Thank you for choosing us as your insurance provider!"
Profile photo of Kyle Frandsen

Kyle Frandsen

February 13, 2023

5  out of  5
rating by Kyle Frandsen
"Jeremy does a phenomenal job. He goes above and beyond helping people. You couldn’t ask for a better person."
We responded:
"Thank you for the wonderful review, Kyle! Jeremy is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
Profile photo of CreativqSyd - Roblox (!)

CreativqSyd - Roblox (!)

February 13, 2023

5  out of  5
rating by CreativqSyd - Roblox (!)
"Jeremy M. takes the best care of his customers!!!"
We responded:
"Thank you for the review! We are lucky to have hard-working team members, like Jeremy, who make sure our customers can make the right choice for their coverage."
Profile photo of Grayson Hitt

Grayson Hitt

February 13, 2023

5  out of  5
rating by Grayson Hitt
"Jeremy McMillen can help you get the best rate with great coverage"
We responded:
"Thank you, Grayson, for the five-star rating! We’re honored to have you as a customer at our State Farm in New Albany, MS."
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fernando patino

February 13, 2023

5  out of  5
rating by fernando patino
"Melissa Braxton always goes above and beyond to help us get the best rates, and is always happy to answer any questions we may have. At any time. She definitely makes us feel like family."
We responded:
"Thank you for the review, Fernando! We are happy to hear that Melissa is always available to help with your insurance needs. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
Profile photo of Jakira Robeson

Jakira Robeson

February 13, 2023

5  out of  5
rating by Jakira Robeson
"Wonderful Customer Service been insured with them for years!! The best around town ❤️❤️ I am a happy customer 💓 Melissa is my go to she is very knowledgeable and always available ."
We responded:
"Jakira, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Melissa does just that for your policies! We appreciate you putting your trust in our office to help protect what matters most."
Profile photo of Charley Settlemires

Charley Settlemires

February 13, 2023

5  out of  5
rating by Charley Settlemires
"Best insurance place around. Mike Drewery is my go to person for everything I need. He's the best."
We responded:
"Charley, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."